SHIPPING


Within Australia

 Standard Shipping:

  • FREE delivery on orders $60 and over. Orders $60 and under can be delivered for $9 flat fee.
  • Orders will be delivered in 4 to 7 business days to metro locations.
  • Orders will be delivered in 7 – 10 business days to regional locations including Western Australia, Queensland, and Northern Territory.

Express Shipping:

  • $14 flat fee for Express delivery, available in metro locations only.
  • Orders will be delivered in 1- 2 business days.

 

New Zealand

 Standard Shipping:

  • FREE delivery on orders $60 and over. Orders $60 and under can be delivered for $12 flat fee.
  • Orders will be delivered in 5 to 10 business days*.

Express Shipping:

  • $29 flat fee for Express delivery.
  • Orders will be delivered in 3 to 5 business days*.

*Please allow extra days for delivery due to Customs processing in New Zealand.

 

 

RETURNS

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unopened/unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
  • We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at contact@discovernepaltea.com.au.
  • The return address will be provided by our team via the above email.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.